Project Name:

ISKI (Istanbul Water and Sawage Authority) Customer Care Billing and MIS Project



Project Location within Country:


Professional Staff provided

No. of Staff: 7

Name of Client:


No. of Man‑months:


Address and Contact Person:

Prof.Dr. Veysel Eroglu


Aksaray /İstanbul

Approx. Value of Services:


US $ .../... (all expenses paid seperately by Belbim)

Start Date (month/year):


Completion Date (month/year):


No. of Man‑months of Professional Staff provided by Associated Firm:

7 staff from the host authority (ISKI)

Name of Associated Firm, if any:

Senior Staff involved and Functions performed:

Ahmet Gulsevim (Project Manager),

Gurhan Hatipoglu (Technical Architect, migration specialist),

Numan Gür (Oracle DBA/programmer, Large scale applications),

Erwin Manzanila (Oracle database and network specialist, Large scale applications),

Levent Simsek (Oracle programmer, Large scale applications)

Detailed Narrative Description of Project & Services provided:

ISKI  is the water and the sewage authority of the city of Istanbul. It has 3,5 millions of customers and gives all kind of services. All modules (contracts, meter readings, rating, billing, payment, disputes, service orders, accounting, inventory, MIS, Security Access and Control Module, etc.) to manage those functions are designed, developed and implemented by the TELESOFT engineers.

This is the Turkey’s biggest client/server project and it covers  71 nodes, 1000 terminals, >350 GB of raw data, 428 tables, 220 forms, 315 standard reports. Used ORACLE 7.3.3 RDBMS and Unix (backend) and ORACLE Developer/2000 1.3.2 and Windows_95 (frontend).

At the end of this project  It was reached all the main concerns and specific issues ISKI wished and starting from the first month ISKI’s revenue collection increased twice and the Y2K problem has been solved.

Description of Actual Services Provided by Our Staff :

-  Analysis, Functional design, database design, topology and system designs, SDLC standards

-  Development, integration and data migration

-  RFP preperation, Business model and administrative structure planning

-  Project management, configuration management, team set-up, preparing operational framework and training.



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